Inside Consulting

AI in the Workplace: All About Creating Effective Machine-Workforce Collaboration

Advances in Artificial Intelligence and other technologies are transforming the workplace and driving radical shifts in the way organizations operate and the roles workers play. However, the global study “Future Series”, conducted by The Adecco Group and Boston Consulting Group, disconfirms the prevalent opinion that technology will replace human jobs. It reinforces the value of advanced software – also recognized by the workers.

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An executive summary of the “Future Series” report

Creating effective machine-workforce collaboration
In 2019, when The Adecco Group and Boston Consulting Group set out to explore how machines and employees can better collaborate, we did not yet imagine how Covid-19 will turn the world upside down, speeding up our dependence on technology and digital tools at an unprecedented rate.

However, the joint study disconfirms the prevalent opinion that technology will replace human jobs. The report finds a positive attitude towards the future use of machines, with only a very low share of workers being concerned about their jobs being replaced. Instead, a large majority stated that advanced software will help perform their tasks more efficiently in the future. Even if workers are not (yet) fully ready to adapt to the new collaboration models.

Download the full report here and learn all about:

  • The changing roles of humans and machines in the workplace
  • Six ways to encourage human-machine collaboration
  • Introducing the bionic organization chart
  • Summary of best practices and recommendations

Download: Artificial Intelligence in the Workplace

About the author

Boston Consulting Group

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.